For returns outside of the U.S., please scroll down to the International Return Instructions section. If you purchased your item from Amazon or another retailer other than Huckberry.com, you will need to make your return with that retailer instead.

U.S. Orders

To start your return, you'll need the order reference number (e.g. R123456789) and the email you used to place your order. Then, you can select the item(s) you’d like to return. 

CLICK HERE TO START A RETURN (U.S. Orders Only)

Please note: refunds take about 10 business days for processing upon receiving your return package at our Returns Center. We will send you a confirmation email as soon as your return has been verified and your refund has been issued. Please allow 5-10 business days for your bank to process the refund once processed.

Returning items in multiple boxes?

If you need to ship back multiple boxes, you will need to create a separate return label for each box. In these scenarios, begin the return process as described above and select only the items that will fit in the first box. Our portal will generate one return label for that box. Then, begin a new return in the portal and select only the items that will fit in the second box. We'll generate a second label for the second box. Please do not combine multiple different return authorizations into the same return package, as this may cause your refund to be delayed or unprocessed.

Returning an item marked "returnable to vendor?"

Please reach out to us here for help with these returns, as they need to be handled outside of our return portal. 

Returning a gift? 

Please head to the same return link above and click on the "Start your gift return and exchange" link at the bottom of the page, instead of starting a regular return. This will allow a refund to store credit to be issued to your personal Huckberry account, instead of the original purchaser's account. Note: the original purchaser will not be notified of a gift return.

You'll need the order reference number (R123456789 with no additional characters, ie. #) and the delivery zip code exactly as it is shown on the packing slip.

Encountering other issues?

Please reach out to us here with the following information and we will be glad to help:

• Your order reference number (e.g. R123456789)
• What item(s) you’d like to return
  
  

International Orders

We are not currently able to provide prepaid return labels for addresses outside the U.S. We apologize for the inconvenience!

As a result, international customers or customers in U.S. territories are responsible for return shipping. Please send your return package to:

Huckberry Returns
4000 Creekside Parkway
Suite A
Lockbourne, OH 43137
USA

Inside the package, be sure to include your packing slip; if you no longer have your packing slip, please leave a note with your name, email address registered on Huckberry, and order reference number (R123456789). Please note, we cannot process merchandise exchanges for customers outside the U.S.

Please make sure to contact our team with your return carrier information. 

Please keep your return tracking information until your refund has been issued — this is important for our team to track your return. Please reach out to us at support@huckberry.com with any further questions. 

Standard Returns: Orders are eligible for return within 30 days unless otherwise stated as final sale.

Holiday Returns: Orders placed between November 1st and December 31st are eligible for return by January 31st of the following year.

We want you to love your Huckberry experience, so we offer free returns on most* orders sent to U.S. addresses (excluding final sale items). We also accept returns of packages delivered to international addresses; international customers outside the U.S. are responsible for return postage. See here for further instructions.

Returned items must be:

• In brand new, unworn condition
• Item(s) must not have been worn, altered, washed, or damaged or they will not qualify
• Item(s) must include original packaging and tags

*While most items are eligible for return, some items are Final Sale and are clearly marked on their specific product pages, in your shopping cart, during checkout, and in order confirmation emails. Final Sale items are never eligible for return or exchanges. If you are questioning whether or not your item is Final Sale, please check out this article for more information. 

Some items are not returnable to Huckberry but are returnable to the original vendor (mattresses, chairs, etc). Those items will be clearly marked as “Returnable to Vendor” on their specific product pages, in your shopping cart, during checkout, and in order confirmation emails. Quiet Kat e-bikes are eligible for return within 30 days and with less than 10-miles ridden. Please reach out to our support team to get those returns started: support@huckberry.com 

Heads up!

• Footwear must be returned exactly the way it was shipped to you: completely clean and unworn with the shoes in their original, undamaged shoe box. We recommend trying shoes on in the house first to ensure they fit before venturing outside. If we sent your shoebox within a larger box, please send the shoe box inside of that larger box to preserve the shoe box. Any footwear returns that do not include the original undamaged shoebox will not be accepted.
  
  
• Certain product categories are ineligible for return, including (but not limited to) face masks and coverings, underwear, grooming products, food/drink items, and items marked on their product pages as final sale.
  
  
• Refunds do not include any shipping costs paid on your original order, if applicable.

To check to see if your order is eligible to be canceled, please visit your order history page here and then "View + Track Order" next to your recent purchase. If the "Cancel Order" button is present on the order page, you can cancel the order and place a new order if you'd like with your new address or updated item(s). Please allow up to 5 minutes for the button to appear after placing your order.

If the Cancel Order button is not present on the order page, your order is currently being processed and can no longer be changed or canceled.

If you'd like to add items to your order you can place a new order on Huckberry.com. If you'd like to make a return once you receive your order, you can view our return instructions page here.

How do I purchase a Virtual Gift Card?

We offer Virtual Gift Cards in denominations of $25 to $500, available for purchase on our website here. Virtual Gift Cards are digital only, meaning they are delivered via email. When purchasing, you can specify the recipient's email address and choose a delivery date. The recipient will receive an email from yo@huckberry.com containing a unique code that can be applied to their Huckberry account.

Important Notes:

• No expiration: Virtual Gift Card do not expire.
• Delivery timing: Virtual Gift Card cards are not sent instantly. If you select the same day as your purchase for delivery, the Virtual Gift Card will be sent within 24 hours. Otherwise, it will be sent at 12:01 AM on the chosen delivery date.
• Shipping address: During checkout, we will ask for a shipping address. This is just a formality for processing the order, as most of our products are physically shipped. Rest assured, no physical gift card will be mailed; the Virtual Gift Card will be emailed to your recipient on the selected date.
• Custom amounts: While we cannot customize Virtual Gift Card values beyond the available denominations ($25, $50, $100, $150, $250, $500), you can combine multiple Virtual Gift Cards to reach the desired total value.
• Delivery confirmation: We will send a confirmation email to the address you provide at checkout once your Virtual Gift Card has been delivered to the recipient.
• Virtual Gift Cards are Final Sale: Gift cards are non-returnable and non-refundable.

To complete your order, you’ll need to have a Huckberry account. See here for instructions on how to create one.

How do I redeem my Virtual Gift Card or promo code?

To redeem your Virtual Gift Card or promo code, go to the "Apply a promo or gift card" section in your cart or during checkout. Once applied, the value of your Virtual Gift Card will be added to your Huckberry account as store credit and will automatically be applied to your next purchase(s).

Gift Receipt

The good news is: ALL Huckberry orders are shipped with a packing slip that omits the price of each product and includes instructions on how to make a return, so no separate gift receipt is needed. See here for instructions on returning a gift.

Gift Message

What is Gift Messaging? The gift messaging option allows you to include a personalized message with your Huckberry order. Your message will be printed on a second packing slip that will be included in the package — a thoughtful way to make your gift more personal.

Where Can I Add a Gift Message? You can add a gift message during the first stage of checkout, which is dedicated to setting up your shipping address. Look for the "Include a Gift Message?" option on this page.

How Do I Add a Gift Message? Follow these steps to include a gift message in your order:

1. Start Checkout: Add items to your cart and proceed to the checkout.

2. Enter Shipping Address: On the section where you enter your shipping address, you’ll see an option to "Include a Gift Message?"

3. Write Your Message: Click the text box and type your message. Please note:

   • The message is limited to 200 characters.

   • Be sure to include your name in the message so the recipient knows who sent the gift.

4. Review & Complete Checkout: Once your message is complete, continue through the checkout process as usual.

Can I Edit My Gift Message After Placing the Order? Unfortunately, once an order has been submitted, you cannot edit the gift message. We recommend reviewing your message carefully before completing your purchase.

Will the Recipient See the Order Details? No, the recipient will not see the order details or pricing. The second packing slip will only display your gift message. 

Can I Add a Gift Message to an Existing Order? Once your order is placed, you cannot add or modify the gift message. If you'd like to include a message, it must be done during the checkout process.

What Does the Gift Packing Slip Look Like? The gift packing slip will be a simple document that includes your message, but it will not contain any pricing or order details. 

Are There Any Items That Won’t Include a Gift Message? Yes, items designated as "Ships From Vendor" on the product page will not include a gift message. These items are sent separately and do not have the option for a gift packing slip.

Need Further Assistance? If you have questions or need help with your order, feel free to reach out to our customer experience team at support@huckberry.com - we’re happy to assist you!

We apologize for any inconvenience, but at this time, we do not offer gift wrapping services - please plan accordingly! 

December 2024 Update:

We are observing some carrier delays due to high volume with USPS and UPS. If your package has a tracking number, rest assured it has left the Huckberry Distribution Center and is en route to you.

Tracking delays may be a result of a backlog at the carrier hub or a missed scan by the carrier. Typically, package tracking is updated within 3-5 days. We appreciate your patience! If it has been over 5 days and your tracking still shows "label created" please feel free to contact us at support@huckberry.com

As soon as your order has been shipped, you will receive a shipment confirmation email with the tracking information for your order.

Once your order has shipped, you can quickly access tracking information in the Order History section of your Huckberry account.

Some orders containing multiple items will ship in separate packages. You will receive a shipping confirmation email with a tracking link for each package.

Please note that delivery windows are estimates only and may vary depending on carrier volume. We do not make delivery guarantees for standard or expedited shipments.

Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.

Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mail room to make sure it’s not hiding or jammed. Also, please ask any neighbors, housemates, concierges, and coworkers (if delivered to work) if they may have received it for you.

Please note that in some cases we must file a carrier claim and a refund will not be issued until the completion of the carrier investigation.

If your package still hasn’t turned up within 3 days after the delivery date shown in your tracking information, please contact us.

How are duties and taxes calculated at checkout?

To provide a smoother and more efficient delivery experience for customers outside the U.S., Huckberry partners with Passport, a trusted international shipping provider. Through Passport, you can see and pay shipping costs, duties, and taxes at checkout on Huckberry.com. This upfront payment speeds up delivery, minimizes customs delays, and reduces unexpected charges upon arrival.

At checkout, Passport calculates the duties and taxes based on product information (e.g. item's country of manufacture, materials, price) and your destination country’s specific rates and regulations. These fees are added to your total order cost, along with applicable shipping charges. Paying these costs upfront means you won’t be prompted for additional charges or experience delays when your order arrives in your country.*

Why are duties and taxes now paid at checkout?

While you may not have previously been asked to pay duties and taxes for every international order, increased scrutiny from customs in many regions has led to more frequent enforcement of duty and tax requirements on international shipments. To avoid unexpected fees and delays, we now collect these charges at checkout to ensure a smooth delivery experience.

What if I have a problem with my package after it has shipped?

We don't anticipate you'll have any trouble, but when the unexpected happens the Passport shipping team offers around the clock support. You can view Frequently Asked Questions on their page here.

You can also reach out directly to a member of the Passport team via their web chat here or by emailing help@passportshipping.com to investigate shipping delays, customs or duties issues, or any other issues while your package is en route to you. Please include your package tracking number, email address on your order, and order reference number (beginning with the letter "R") in your support ticket.

How do I reclaim duties or taxes for returned items?

Duties & taxes paid at checkout are non-refundable from Huckberry. Since duties are paid to your country's customs office, you'll need to file to reclaim your duties or file for duty drawback with your specific country you've imported them to (if allowed). Please check your local customs office website for details.

*Please note some exceptions may occur in certain countries, depending on various customs office rates, regulations, and reviews.

Huckberry carries products from many different brands, so sizing varies. Please see the "Sizing" tab at the bottom of each individual product page for our sizing advice on a specific item.

If you need any further guidance, we're here for all your questions on sizing and fit. Please contact our support team! See below for more information on types of measurements and how to take them in order to confirm your best size.

Clothing Sizing

We try whenever possible to provide a size chart with exact garment measurements for each size. Occasionally, we instead provide body measurements (the measurements of the person who would wear a given size). We always note which type of measurement is provided.

We always recommend comparing the garment size chart measurements against those of a similar item you already own and whose fit you like or against your own current body measurements. 

For garments with garment measurement size charts, here's where to measure:

All garment measurements are taken with the item laid flat and any zippers, buttons, etc. closed up. 

Tops:

• Half Chest: Measure across the front chest at 1 inch/2.5 cm below the armpits of the garment.
  
  
• Chest: Double the Half Chest measurement.
  
  
• Length: With the garment face up, measure from the spot where the collar of the garment meets the shoulder seam straight down to the bottom hem.
  
  
• Shoulder: With the garment face down, measure from the left shoulder seam straight across the upper back to the right shoulder seam.
  
  
• Sleeve: With the garment face down and any sleeves stretched out, measure from the center of the back where the collar meets the body of the shirt down the length of the sleeve, including any cuff.

Bottoms: 

• Waist: With the garment face up, measure across the waistband and double this for the waist circumference.
  • Keep in mind that, for many clothing brands, the actual waist circumference is often not equal to the garment size and is usually larger. For example, a size 34 pant often has an actual waist circumference of 35 inches or more. 
    
    
• Inseam: Measure from the seam in the center of the crotch down the leg seam to the bottom of the leg, including any cuff.
  
  
• Thigh: Measure across the leg from 1 inch/2.5 cm below the crotch and double this to get the thigh circumference.
  
  
• Leg Opening: measure across the leg opening and double to get the leg opening circumference.

For garments with body measurement size charts, we recommend measuring your body and finding the size that matches your body's measurements, using a soft cloth measuring tape. Metal measuring tapes do not accurately measure the curves of the body. If you don't have a soft cloth measuring tape, measure yourself with a piece of string and compare this length to a hard ruler or metal measuring tape.

Here's where to measure your body; having someone else measure you allows more accurate results:

• Chest: Stand and take a deep breath. While holding it, measure around your chest 1 inch/2.5 cm below your armpits.
  
  
• Shoulder: You may need an assistant for this one. Stand away from the measurer and have them measure from the end of one shoulder (where you arm starts to taper down) across to the end of the other shoulder.
  
  
• Sleeve: You may need an assistant for this one. Hold your arm out wide and firm. Measure from the center of your back where it meets your neck down the outside of your arm to your wrist.
  
  
• Waist: Stand and bend to one side and find the natural fold in your side. Put your finger in that place. Stand back up, take a deep breath, and, while holding it, measure around your body at that point. 
  
  
• Thigh: You may need an assistant for this one. Stand and measure 1 inch/2.5 cm below the crotch around your leg.
  
  
• Inseam: You'll need an assistant for this one. Stand and measure from the crotch down your inner leg to the bottom of your ankle.

Footwear Sizing

Unless otherwise marked, all footwear is shown in U.S. men's sizes. Every shoe brand and style is different, and specific information will be marked on the "sizing" tab on their product pages (scroll down if you aren't seeing this). Please check there before selecting your size, as some products fit smaller or larger than others. 

Due to Huckberry's business model, some brands and sales are only on the site for a limited time, so we won't always restock something we've sold in the past.

If there's a particular product you're interested in that's currently sold out, we recommend signing up for a restock notification on the product page by selecting your out of stock desired size or color and then clicking the 'Notify Me' button.

Once you've done that, we will automatically send you an email if and when that item is back in stock! 

December 2024 Update:

We are observing some carrier delays due to high volume with USPS and UPS. If your package has a tracking number, rest assured it has left the Huckberry Distribution Center and is en route to you.

Tracking delays may be a result of a backlog at the carrier hub or a missed scan by the carrier. Typically, package tracking is updated within 7 days. We appreciate your patience! If it has been over one week and your tracking still shows "label created" please feel free to contact us at support@huckberry.com

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You can view the order status of any recent orders in your Order History. You will receive an order confirmation email immediately after placing your order. We will also send you a tracking confirmation email with the tracking details once it has shipped. Please double-check your spam or promotions folder in your email inbox.

Order processing is about 2-8 business days during the peak holiday season. Please also refer to your order confirmation email for estimated delivery windows.

If you aren't seeing any updates on your order/tracking, please contact our support team with your order number and we'll be happy to help!

More info about shipping times can be found here. 

Huckberry partners with ID.me to offer a discount for US military Active Duty, Retirees, Veterans, Military Spouses, and Military Family Members.

If eligible, please visit this link and click the 'Verify Troop ID' button to begin the process. Once your credentials are verified by ID.me, you will automatically receive the discount on your future Huckberry orders.

Once verified, you may need to refresh the page to see the discount in the bottom section of your cart. Some exclusions may apply.

Please note that this discount cannot be combined with other promotions, and it does not apply to gift card purchases. At this time, we are only able to accept US Military. 

Military discount not working?

Please double check that the email you use for your Huckberry account matches the email you use for ID.me - the system cannot verify you unless they are the same.

If you are still having trouble, remove the items from your cart, reapply them, and refresh your browser to receive the promotion. Please ensure that there are no excluded products in your cart, as those will nullify the discount. This promotion cannot be combined with other promotional discounts.

If the issue persists, please reach out to our support team for assistance.