How do I make a return?

Need to return something you purchased and had delivered to a U.S. address? Just click the link below to begin the process. Please see below for international returns.

CLICK HERE TO START A RETURN

First, we'll ask for the email address you use for your Huckberry account or the order reference number (e.g. R123456789) and the shipping zip code. Then, you can select the item(s) you’d like to return and print a pre-paid postage label. You can drop off the package at any USPS Post Office or FedEx location or hand it to your mail carrier.

Note that you will not be able to select any Final Sale or Returnable to Supplier items or items outside our return policy dates (more here) included in your order when initiating a return.

If your item is listed as Returnable to Supplier in the order confirmation email, please contact our support team by emailing us at support@huckberry.com with the following information:

• Your order reference number (e.g. R123456789)
• What item(s) you’d like to return
• Reason you want to return the product (we love feedback!)

If eligible, we’ll get back to you ASAP with instructions on how to return your item to the original vendor.

If you encounter any difficulties with our returns portal, please email our support team at support@huckberry.com with the following information:

• Your order reference number (e.g. R123456789)
• What item(s) you’d like to return
  
  

Gift Returns

If you're returning an item you received as a gift, please head over to returns.huckberry.com/gifts. You'll need the order reference number (e.g. R123456789) and the shipping zip code, shown on the packing slip.

International Returns

We are not currently able to provide prepaid return labels for addresses outside of the U.S.

As a result, international customers are responsible for return shipping. Please send your return package to:

Huckberry
c/o Returns Department
6600 Donn Eisele, Suite #2
Columbus, OH 43217
USA

Inside the package, be sure to include your packing slip, or if you no longer have your packing slip, please leave a note with your name, email address registered on Huckberry, and order reference number.

For international returns, we recommend that you keep your return tracking information until your refund has been issued.

Returning Multiple Orders or Boxes

Our portal can accommodate returning items from multiple orders in the same box, as long as all the products are eligible for return. 

If you are sending your returns back in multiple boxes, you will need to create a separate return label for each box. Begin the return process as described above and select only the items that will fit in the first box. Our portal will generate one return label for that box. Then, begin a new return in the portal and select only the items that will fit in the second box. We'll generate a second label for the second box.