Need to return something you purchased and had delivered to a U.S. address? Just click the link below to begin the process. Please see below for international returns.
Happy Returns, our new returns portal, is a convenient way for you to return your Huckberry purchase. For most items, you'll have the option of returning your gear to a local mall or retail store (called a Return Bar) or by mail. Please note, return bar locations may be limited based on your city.
To get everything set up, we'll ask for the order reference number (e.g. R123456789) and the shipping or billing zip code as entered at checkout. Then, you can select the item(s) you’d like to return.
We'll show you which return options are available for your items when you initiate a return. You will not be able to select any Final Sale items or items outside our return policy dates (more here) when initiating a return. In addition, there are a few special categories of items where you'll need to contact us to set up the return, listed below:
Returning a candle, knife, axe, or anything else flammable or sharp?
Use the Happy Returns portal above to set up your return by mail. For security reasons, these items cannot be returned to a Happy Returns return bar and won't be accepted if brought in for return. You can use the prepaid return label to return these items by mail.
Need to return an item that's larger than 20" x 16" x 14" or 51 cm x 41 cm x 36 cm?
If the item itself (rather than the shipping box it came in) is 20" x 16" x 14" or smaller and weighs less than 15 lb. or 6.8 kg., you can return it to a Returns Bar location.
For items larger than this and weighing more than 15 lb. or items of this size and weighing more than 15 lb., please reach out to us here to get your return by mail set up. These items cannot be returned via the Happy Returns portal or return bar. We'll be happy to send you a pre-paid label directly via email.
Returning an item that's larger than 24" x 24" x 24" or 61 cm x 61 cm x 61 cm?
Please reach out to us here to get your return by mail set up. The Happy Returns portal and Return Bar cannot handle this return.
Returning an item of any dimension weighing more than 30 lb. or 13.6 kg?
Please reach out to us here to get your return by mail set up. The Happy Returns portal and Return Bar cannot handle this return.
Returning an item marked "returnable to supplier" on the product page and order confirmation email?
Please reach out to us here to get your return by mail set up. The Happy Returns portal and Return Bar cannot handle this return.
Returning any of the items listed above and other things as well?
Please return items not listed in the special categories above through the Happy Returns portal above and then separately reach out to us here about returning the special category item by mail.
How do I make a return to a Returns Bar?
After initiating the return through our returns portal, please head to the counter or register at the Returns Bar location listed in your return confirmation email and let the store associate know you have a "Happy Return." The associate will ask you for your "Express Return Code," included in the return confirmation email, which will look something like A1B2C3.
Provided your return item isn't one of the special categories listed above and the returned item is still in an unused condition and meets our returns criteria (see here), the store associate will take care of your return and issue a refund to the method of payment you selected on the return authorization page.
Will I need my physical credit/debit card to make a return at a Returns Bar?
No, you do not need to present your physical credit/debit card. The refund will be sent back to the original form of payment automatically, be it a card, Paypal, or store credit.
Initiated a return in the returns portal on or before 9/25/2019 and need to change or cancel the return?
Please reach out to us here and let us know what changes you'd like to make. The Happy Returns portal and Return Bar cannot handle any return from this order.
Returning items from different orders at the same time?
For returns being mailed back, our portal can provide a single label to return items from multiple orders as long as they fit into the same box and are all eligible for return.
You can also return items from multiple orders at a Returns Bar provided them items do not fall into the special categories above. The portal will let you know your return options.
If you are mailing your returns back in multiple boxes, you will need to create a separate return label for each box. Begin the return process as described above and select only the items that will fit in the first box. Our portal will generate one return label for that box. Then, begin a new return in the portal and select only the items that will fit in the second box. We'll generate a second label for the second box.
Returning items by mail?
Please hand the package over to FedEx or the Post Office.
Encountering other issues?
Please reach out to us here with the following information:
- Your order reference number (e.g. R123456789)
- What item(s) you’d like to return
International Returns
We are not currently able to provide prepaid return labels for addresses outside of the U.S.
As a result, international customers are responsible for return shipping. Please send your return package to:
Huckberry
c/o Returns Department
6600 Donn Eisele, Suite #2
Columbus, OH 43217
USA
Inside the package, be sure to include your packing slip, or if you no longer have your packing slip, please leave a note with your name, email address registered on Huckberry, and order reference number.
For international returns, we recommend that you keep your return tracking information until your refund has been issued.
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