Need to return something delivered to a US address? Just click below to begin the process. For international returns, scroll down.
For most items, you'll have the option of returning your gear by mail or, in many areas, to a local mall, retail store (called a Return Bar), or to our NYC store.
Please note that our NYC store cannot accept returns marked as "returnable to vendor" on the order confirmation email. Please contact us here for help with these returns.
To get everything set up, we'll ask for the order reference number (e.g. R123456789) and the shipping zip code as it appears in your order confirmation email. Then, you can select the item(s) you’d like to return.
Returning items by mail?
Please hand the package over to FedEx, for the fastest refund, or the Post Office if that is more convenient. Please do not hand returns to UPS (United Parcel Service). We'll email you when your refund is issued.
Returning items in multiple boxes?
You will need to create a separate return label for each box. Begin the return process as described above and select only the items that will fit in the first box. Our portal will generate one return label for that box. Then, begin a new return in the portal and select only the items that will fit in the second box. We'll generate a second label for the second box.
Returning a gift?
Please head to the link at the top and click on the "Start a gift return" link.
You'll need the order reference number (e.g. R123456789) and the delivery zip code shown on the packing slip.
Encountering other issues?
Please reach out to us here with the following information:
- Your order reference number (e.g. R123456789)
- What item(s) you’d like to return
We are not currently able to provide prepaid return labels for addresses outside the U.S.
As a result, international customers are responsible for return shipping. Please send your return package to:
c/o Returns Department
6600 Donn Eisele, Suite #2
Columbus, OH 43217 USA
Inside the package, be sure to include your packing slip, or if you no longer have your packing slip, please leave a note with your name, email address registered on Huckberry, and order reference number (R123456789).
For international returns, we recommend that you keep your return tracking information until your refund has been issued.