How do I make a return?

For returns outside of the U.S., please scroll down to the International Return Instructions section. If you purchased your item from Amazon or another retailer other than Huckberry.com, you will need to make your return with that retailer instead.

U.S. Orders

To start your return, you'll need the order reference number (e.g. R123456789) and the email you used to place your order. Then, you can select the item(s) you’d like to return. 

CLICK HERE TO START A RETURN (U.S. Orders Only)

Please note: refunds take about 10 business days for processing upon receiving your return package at our Returns Center. We will send you a confirmation email as soon as your return has been verified and your refund has been issued. Please allow 5-10 business days for your bank to process the refund once processed.

Returning items in multiple boxes?

If you need to ship back multiple boxes, you will need to create a separate return label for each box. In these scenarios, begin the return process as described above and select only the items that will fit in the first box. Our portal will generate one return label for that box. Then, begin a new return in the portal and select only the items that will fit in the second box. We'll generate a second label for the second box. Please do not combine multiple different return authorizations into the same return package as this may cause your refund to be delayed or unprocessed.

Returning an item marked "returnable to vendor?"

Please reach out to us here for help with these returns, as they need to be handled outside of our return portal. 

 

Returning a gift? 

Please head to the same return link above and click on the "Start your gift return and exchange" link at the bottom of the page, instead of starting a regular return. This will allow a refund to store credit to be issued to your personal Huckberry account, instead of the original purchaser's account. Note: the original purchaser will not be notified of a gift return.

You'll need the order reference number (R123456789 with no additional characters, ie. #) and the delivery zip code exactly as it is shown on the packing slip.

Encountering other issues?

Please reach out to us here with the following information and we will be glad to help:

  • Your order reference number (e.g. R123456789)
  • What item(s) you’d like to return

International Orders

We are not currently able to provide prepaid return labels for addresses outside the U.S. We apologize for the inconvenience!

As a result, international customers or customers in U.S. territories are responsible for return shipping. Please send your return package to:

Huckberry Returns
4000 Creekside Parkway
Suite A
Lockbourne, OH 43137
USA

Inside the package, be sure to include your packing slip; if you no longer have your packing slip, please leave a note with your name, email address registered on Huckberry, and order reference number (R123456789). Please note, we cannot process merchandise exchanges for customers outside the U.S.

Please make sure to contact our team with your return carrier information. 

Please keep your return tracking information until your refund has been issued — this is important for our team to track your return. Please reach out to us at support@huckberry.com with any further questions. 

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