FAQ

Returns

• How do I make a return?
• What is your return policy?
• How long will it take to receive my refund or exchange?
• Can I exchange for a different size?
• I received a damaged, defective or incorrect item. What do I do?

Ordering

• Can I change or cancel my order?
• How do I purchase/redeem a Virtual Gift Card or promo code?
• Can I include a gift receipt or gift message with my order?
• Do you offer gift wrapping?
• Can I return a final sale item?
• Do you price match?
• See all 11 articles

Shipping

• How do I track my order?
• Tracking shows as delivered, but I don’t have my package. What do I do?
• International Duties and Taxes at Checkout
• What shipping methods do you offer?
• How much does shipping cost?
• What carriers do you use?
• See all 9 articles

Products

• What size am I?
• Can I be notified when an item is back in stock?
• Do you offer a warranty on your products?
• What items are excluded from promotions and discounts?
• How can I repair my 10-Year Hoodie?

My Account

• What is the status of my order?
• Do you offer a military discount?
• Where can I check my store credit balance?
• How do I create a Huckberry account?
• How do I delete my Huckberry account?

Other Questions

• How do I contact a Huckberry representative?
• Are there any job openings at Huckberry?
• How do I submit my brand to be featured on Huckberry?
• California Proposition 65 Compliance