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FAQ

Answers to our most popular questions.

Returns

  • How do I make a return?
  • What is your return policy?
  • How long will it take to receive my refund or exchange?
  • Can I exchange for a different size?
  • I received a damaged, defective or incorrect item. What do I do?

Ordering

  • Can I change or cancel my order?
  • How do I purchase/redeem a Virtual Gift Card or promo code?
  • Can I include a gift receipt or gift message with my order?
  • Do you offer gift wrapping?
  • Can I return a final sale item?
  • Do you price match?
  • See all 11 articles

Shipping

  • How do I track my order?
  • Tracking shows as delivered, but I don’t have my package. What do I do?
  • International Duties and Taxes at Checkout
  • What shipping methods do you offer?
  • How much does shipping cost?
  • What carriers do you use?
  • See all 9 articles

Products

  • What size am I?
  • Can I be notified when an item is back in stock?
  • Do you offer a warranty on your products?
  • What items are excluded from promotions and discounts?
  • How can I repair my 10-Year Hoodie?

My Account

  • What is the status of my order?
  • Do you offer a military discount?
  • Where can I check my store credit balance?
  • How do I create a Huckberry account?
  • How do I delete my Huckberry account?

Other Questions

  • How do I contact a Huckberry representative?
  • Are there any job openings at Huckberry?
  • How do I submit my brand to be featured on Huckberry?
  • California Proposition 65 Compliance

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Answers to our most popular questions.
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