FAQ

Ordering

• Can I change or cancel my order?
• When will my order ship?
• Do you have any coupons or discounts?
• Do you price match?
• What methods of payment do you accept?
• Can I include a gift receipt or gift message with my order?

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Shipping

• What shipping methods do you offer?
• How much does shipping cost?
• How do I track my order?
• Tracking shows as delivered, but I don’t have my package. What do I do?
• What carriers do you use?
• Can you delay shipping my order?

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Returns

• How do I make a return?
• Can I exchange for a different size?
• How long will it take to receive my refund?
• What is your return policy?
• I received a damaged, defective or incorrect item. What do I do?

Products

• What size am I?
• Can I be notified when an item is back in stock?
• Do you offer a warranty on your products?
• What items are excluded from discounts?
• How can I repair my 10-Year Hoodie?

My Account

• What is the status of my order?
• How do I unsubscribe from Huckberry emails?
• Where can I check my store credit balance?
• Do you offer a military discount?
• How do I create a Huckberry account?

Other Questions

• What currency are your prices in?
• Are there any job openings at Huckberry?
• How do I submit my brand to be featured on Huckberry?
• California Proposition 65 Compliance