We want you to love your Huckberry experience, so we offer free returns on orders sent to U.S. addresses within 60 days of delivery (some exclusions may apply*). We accept returns of packages delivered to international addresses that are initiated within 60 days of receipt, but customers must cover return postage. See here for further instructions.
Orders placed between November 1 and December 31 are eligible for return through January 31 of the following year.
Returned items must show no signs of use and be in brand new condition. Items must not have been worn, altered, washed, or damaged and must include all original packaging and tags.
While most items are eligible for return, some items are Final Sale and are clearly marked on their specific product pages, in your shopping cart, during checkout, and in order confirmation emails. Final Sale items are never eligible for return or exchanges.
Some items are not returnable to Huckberry but are returnable to the original vendor (mattresses, chairs, etc). Those items will be clearly marked as “Returnable to Vendor” on their specific product pages, in your shopping cart, during checkout, and in order confirmation emails.
- Footwear must be returned exactly the way it was shipped to you: completely clean and unworn with the shoes in their original, undamaged shoe box. We recommend trying shoes on in the house first to ensure they fit before venturing outside. If we sent your shoe box within a larger box, please send the shoe box inside of that larger box to preserve the shoe box. Any footwear returns that do not include the original undamaged shoebox will not be accepted.
- Certain product categories are ineligible for return, including (but not limited to) face masks and coverings, underwear, grooming products, food/drink items, and items marked on their product pages as final sale.
- Refunds do not include any shipping costs paid on your original order, if applicable.
*Please note that Bob's Watches are exempt from our standard return policy due to the unique nature of these collectible or vintage pieces. Please see the product description for return policy information or contact firstname.lastname@example.org for questions before making your purchase.