International Sales Terms
We've partnered with Passport Global, Inc. together with its subsidiaries, affiliates, and / or nominated agents (“Passport”) to facilitate the sale and delivery of orders to select international markets. Passport acts as the Seller of Record for importing your low-value consignments / products to the following markets: European Union, United Kingdom, Australia, New Zealand, Norway, and Switzerland. By placing an order on our website, you agree to the referenced terms of sale for these markets.
How are duties and taxes calculated at checkout?
At checkout, Passport Global calculates the duties and taxes based on product information (e.g. item's country of manufacture, materials, price) and your destination country’s specific rates and regulations. These fees are added to your total order cost, along with applicable shipping charges. Paying these costs upfront means you won’t be prompted for additional charges or experience delays when your order arrives in your country.*
Why are duties and taxes now paid at checkout?
While you may not have previously been asked to pay duties and taxes for every international order, increased scrutiny from customs in many regions has led to more frequent enforcement of duty and tax requirements on international shipments. To avoid unexpected fees and delays, we now collect these charges at checkout to ensure a smooth delivery experience.
What if I have a problem with my package after it has shipped?
We don't anticipate you'll have any trouble, but when the unexpected happens the Passport shipping team offers around the clock support. You can view Frequently Asked Questions on their page here.
You can also reach out directly to a member of the Passport team via their web chat here or by emailing help@passportshipping.com to investigate shipping delays, customs or duties issues, or any other issues while your package is en route to you. Please include your package tracking number, email address on your order, and order reference number (beginning with the letter "R") in your support ticket.
How do I reclaim duties or taxes for returned items?
Duties & taxes paid at checkout are non-refundable from Huckberry. Since duties are paid to your country's customs office, you'll need to file to reclaim your duties or file for duty drawback with your specific country you've imported them to (if allowed). Please check your local customs office website for details.
*Please note some exceptions may occur in certain countries, depending on various customs office rates, regulations, and reviews.
Please see Passport Global, Inc. Place of Supply and Terms of Sale details below.
| Place of Supply | Terms of Sale |
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International Shipments Delivery of Products purchased from (Huckberry) shall occur, and risk of loss and title to Products shall pass to customer, in the case of Products shipped by courier / carrier, at the time (Huckberry) transfers the Products to the carrier or shipping agent at the facility in the United States from which customer’s order is shipped or, in the case of Products shipped through the United States Postal Service, at the time (Huckberry) transfers physical possession of the Products to the United States Postal Service or its agent. As customer and owner of the Products, you authorize (Huckberry), on your behalf, to arrange for one or more couriers/carriers to transport the Products to you, and consistent with the foregoing, delivery of the Products to such courier/carrier, for the purpose of transmission to you as customer, constitutes delivery of the Products to you. Customs Fees (if applicable) Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs charges (i.e., duties and taxes) are the responsibility of the customer in addition to shipping cost. (Huckberry) is unable to predict or control customs charges as they are levied by the destination country.
For goods shipped by means other than through the United States Postal Service By ordering Products from (Huckberry), you authorize the customs broker selected by (Huckberry) or its shipping agent to act as your agent to transact business with the Canada Border Services Agency (CBSA) to clear merchandise, pay duties and taxes, and to handle any merchandise returns and refund claims on your behalf. On checkout, we calculate and collect the estimated applicable taxes and duties that the broker will pay on your behalf to the CBSA. For goods shipped through the United States Postal Service Products will be shipped through the United States Postal Service (USPS) and ultimately through Canada Post. Goods may be shipped through the USPS ePacket service, in which case applicable duties and taxes will be collected by Huckberry or its shipping agent and paid to the CBSA on your behalf if assessed by CBSA at the time of importation, or through the regular USPS service, in which case you are responsible for paying the applicable duties and taxes at the time you receive your Products. In either case, you are ultimately responsible for paying all applicable duties and taxes on the Products. |
International Sales Terms: We've partnered with Passport Global, Inc. together with its subsidiaries, affiliates, and / or nominated agents (“Passport”) to facilitate the sale and delivery of orders to select international markets. Passport acts as the Seller of Record for importing your low-value consignments / products. By placing an order on our website, you agree to the following terms for the European Union, United Kingdom, Australia, New Zealand, Norway, and Switzerland. |